Is Uber’s Arbitration Clause Enforceable?
Photo Credit: Uber.com
By: Reynolds Pittman
Member, American Journal of Trial Advocacy
Style over utility has Uber in an arbitration conundrum. The design choice of a sleek and inconspicuous gray box for the terms of service in their downloadable app might mean facing a potential class action in court, rather than moving to arbitration. While it is understandable in the modern age that businesses want to streamline their interaction with consumers, app-based businesses potentially run the risk of class action litigation when their arbitration clauses are not “reasonably communicated” to the consumer.[1] While there is a strong presumption in favor of enforcing arbitration clauses, the app design arguably did not provide any notice says the First Circuit. Continue reading “Is Uber’s Arbitration Clause Enforceable?”



